Turnkey solutions for administrative services
- People: Assistants to lend judgment & intuition
- Process: Best practices to ensure consistency
- Technology: Tools to boost efficiency
Prialto Service Center
Guatemala City
Carol Garcia-Salas
Productivity Assistant
Carol graduated from Rafael Landivar University with a degree in Marketing and International Commerce. She is currently learning French and pursuing a graduate degree in Finance. Carol holds extensive experience in both customer service and technical support. Carol enjoys reading novels, watching movies and spending time with friends.
Favorite Productivity Tool
“I’m a CRM junkie, and am passionate about leveraging it to make teams better.”
Andy Mowat
Co-founder / COO
A thought leader in the fields of remote work and productivity, Andy believes in the combined power of technology, people and streamlined processes to help growing companies. Andy himself has used remote assistance since 2008, when he hired a Philippines-based assistant.
Andy leads our Member Services teams in Burlingame, Guatemala City and Manila. He heads up day-to-day operations and platform development. And, as a self-professed CRM junkie, he thrives on building simplified, effective processes to get things done.
Andy joined Prialto from Elance, the leading online marketplace for freelancers and remote services. As Vice President of Business Development, Andy drove development of the platform, led the SMB sales team, and developed partnerships to support a global workforce in the cloud. Before Elance, Andy led investment efforts in the human capital sector for Alpine Investors, a mid-market private equity firm.
Andy holds an MBA from Stanford University and a BA from Princeton’s Woodrow Wilson School. Originally from San Francisco’s East Bay, Andy and his wife now live minutes from our Burlingame office in Hillsborough, California.
- Email tricks - http://t.co/PDnPY1iCw9 15 days ago
Prialto Service Center
Manila
Edel Cabading
Productivity Assistant
Edel graduated with a Bachelor of Science in Nursing from Capitol University, and has since thrived in general customer service environments as well. She strives to serve members with patience, perseverance and passion. Edel also serves the community as a Sector Program Head for a local youth oriented organization.
Favorite Productivity Tool
“We’re constantly testing new tools at Prialto and I think all the tools I use to manage my team are great. These include Salesforce, Bitium, TimeDoctor, and a slew of others. But my favorite will be the task management app that replaces my need to track action items on pen and paper.”
Ryan Kaldani
Engagement Manager
Ryan was Prialto, Inc.’s first U.S. employee. He has since served in a number of roles to help grow the company and became our first Engagement Manager in 2012.
Ryan’s greatest passion is around developing a high performance team. With people, as with technology tools, Ryan is constantly testing what works and what doesn’t in order to make his team and his members better at whatever they do.
Ryan works with all types of Prialto members. He’s become an expert at collaborating with executives to build new processes and boost productivity. He spearheads the consultative aspect of Prialto’s services by devising and managing independent projects on behalf of our clients.
Ryan graduated with a BS in Business Administration and a minor in Economics from the University of Oregon Lunquist College of Business.
Ryan is originally from Silicon Valley and currently divides his time between our Burlingame, Guatemala and Manila offices.
Prialto Service Center
Guatemala City
Carlos Croker
Productivity Assistant
Carlos has lived in Guatemala City and Maryland and has spent several years honing his productivity skills in positions at NCO and Xerox. Carlos has a passion for computer engineering, which he is currently studying. He has also completed the Yellow Belt Training on Six Sigma.
Favorite Productivity Tool
“Bitium solves one of my own key problems – not being able to keep track of all my online passwords!”
Kyle Dougherty
Sales Development Representative
Kyle crafted and now leads Prialto’s outbound sales development process. He is Prialto’s frontline in terms of assessing and responding to key pain points in the industries we support. As a result, he’s developed a keen ability to match members with the right Prialto service, and is always excited to see us scale to members’ complex demands.
Having joined Prialto from Salesforce.com, Kyle has a singular interest and insight into making sales teams more efficient in a business development role. Prior to Salesforce, Kyle built his sales skills at EF Education, where he ascended from an inside sales role to a sales leadership role before finishing up in an outside sales capacity.
Kyle graduated from Ithaca College with a BS in Communications. Originally from Boston, he now lives with his fiancée in San Francisco.
Prialto Service Center
Guatemala City
Pamela Rivera
Productivity Assistant
Pamela was born in Guatemala but lived in California for several years when she was young. She studied English from primary through high school in Guatemala, returning to the United States after that. She began her career in Guatemala’s call center industry at 121 Direct Response, on behalf of Comcast Cable. There, she started as a TSR and grew to become a Supervisor and then Quality Assurance Manager before joining Prialto. Pamela enjoys spending time with her family and her 11-year old daughter, who loves going to the movies and eating out.
Favorite Productivity Tool
“Slice is a amazing. Anything that can make online shopping easier while still helping with the budget is a clear winner!”
Neha Singh Gohil
Director of Knowledge Management
Neha’s extensive international background, has taken her across several borders and intersecting cultures, from which she gained a unique, firsthand understanding of the global workforce. Coupled with her passion for productivity systems, Neha has a special appreciation for the level of thought and commitment to each new process that we create here at Prialto.
Neha leads the production, organization and dissemination of Prialto’s work-process knowledge. She has a bird’s eye view of Prialto’s operations from sales to service, and is skilled at outlining the elements that underpin the quality of our team and our productivity-driven mission to Prialto’s partners and members.
Prior to joining Prialto, Neha worked in both the nonprofit and legal sectors. A former journalist, her articles and op-eds have been published in the New York Times, American Prospect, and San Francisco Chronicle, among others. She also co-authored Civil Rights in Wartime: The Post-9/11 Sikh Experience, published in 2009.
Neha holds a JD from Yale Law School, an MSc from Columbia University’s School of Journalism, and a BA from the University of Southern California. Though she grew up in Southern California, Neha has lived and worked in the UK, Dubai, New York and India. She now lives with her husband and two sons in San Carlos, California.
- That's a pretty huge (and dramatic) bureaucratic hole: Error 'allowed terrorists on planes' via@bbcworldnews http://t.co/PafM1rVzrk 12 hours ago
Prialto Service Center
Guatemala City
Richard Dekkers
Team Captain
Richard grew up in The Netherlands and graduated from the Hogeschool West-Brabant in Breda with a degree in Business Informatics. Having worked in customer service and sales and marketing for several years, Richard is focused on delivering excellent customer service in English, Spanish, German and Dutch. He also enjoys travelling and is an avid fan of the Tampa Bay Buccaneers.
Prialto Service Center
Guatemala City
Nelson Zuleta
Productivity Assistant
Nelson grew up in Guatemala City, studying English from primary through high school. He completed his senior year on a special program in mechanics. Nelson gained management skills working for Genpact Corporation, as both Trainer and Team Leader in fields such as collections and customer service for three years, and during almost two years for Serco Lat Am Services as a customer support supervisor. In his free time, Nelson Enjoys watching movies or playing video games and spending time with his friends.
Prialto Service Center
Guatemala City
Monica Avila
Productivity Assistant
Born in Guatemala, Monica has travelled to the United States, Canada, Sweden and Denmark. Prior to joining Prialto, she served as a customer service supervisor at Tracfone, where she learned to prioritize tasks and manage a team. Monica studies Italian, cooks and dives in her free time.
Prialto Service Center
Guatemala City
Javier Reyes
Productivity Assistant
Javier worked in both Guatemala and the United States in industries ranging from medical billing to restaurant management. His interpersonal skills and initiative help him develop valuable friendships with both colleagues and Prialto members, who appreciate his open styles of communication.
Favorite Productivity Tool
“I consider the entire Prialto service to be my favorite app. The team is continually finding and evaluating the best tools and connecting them in powerful ways. My PA saves me hours, locking down meetings on my behalf and making sure my contacts are perfectly updated in Salesforce.
I also love any communication tool that’s semi-synchronic. Take Voxer, for example: Unlike email, it’s almost real-time, but I can still finish what I’m doing before taking time to respond.”
Eric Taussig
Co-founder / CEO
Eric’s passion for Prialto is built on his dual interests in global workforce issues and the workplace happiness movement. He is inspired by the potential of globally distributed knowledge work and fascinated by the contextual challenges inherent in harnessing that potential. That’s why Eric is motivated by Prialto’s promise to expand horizons for both our North American members and our service center employees. For him, this is a historical moment in which our HQ team can create lasting value by serving both constituencies equally.
Eric is responsible for charting and managing Prialto’s overall direction. He executes on special projects, such as the opening of new facilities and sourcing new channel partnerships, and is responsible for recruiting new members and employees. He also oversees the creation and dissemination of Prialto’s knowledge base to increase awareness for leveraging distributed workforce services.
Prior to Prialto, Eric held professional services and operating roles in Hong Kong, New York, and Silicon Valley. He has also worked and studied extensively in Taiwan, Mainland China, India, and Mexico.
Eric is an MBA graduate of the Wharton School of Business at the University of Pennsylvania. He also holds a Master’s degree in modern Chinese history from the University of Chicago and a BA from Lewis & Clark College.
Eric is originally from the Bay Area. He lives with his wife and son in Silicon Valley and periodically travels with them to Asia.
- See the new Prialto video! http://t.co/ybppjWiPBm 2 days ago
Prialto Service Center
Guatemala City
Eddie Rizzo
Productivity Assistant
Eddie grew up in Guatemala City and California, and considers himself a perfectionist by nature. His experience. including seven years in the airline industry and five more in Call Centers – have given him exposure to both customer relations and on-the-fly problem solving. He likes to spend his free time with his daughter, and also enjoys reading and television.
Favorite Productivity Tool
“I love Salesforce. It’s the most powerful tool for contact management and building a sales cycle in the cloud.”
Carter Blanton
Engagement Manager
Carter serves as a liaison between Prialto’s team of Productivity Assistants in Guatemala and their executive members here in the United States. He develops new productivity systems, trains and manages PAs and constantly assesses existing processes on behalf of Prialto’s members.
Carter learned about scaling processes in a fast-growing organization during his stint at Covenant Surgical Partners, an early-stage health care startup in Nashville. His business development role called for him to collaborate across varied constituencies to complete multiple complex projects, a skill that serves his members well at Prialto.
Carter moved from Tennessee to California to work for Prialto. He divides his time between our Burlingame and Guatemala offices, while maintaining an apartment in San Francisco. He earned his BS in International Business from Pepperdine University.
- @TheRealHooter great album 35 days ago
Prialto Service Center
Guatemala City
Tamar Gonzalez
Productivity Assistant
Tamar has lived in Connecticut and Guatemala City, where she is currently studying Chemical Engineering at San Carlos University. Prior to joining Prialto, she represented UPS in a role that required her to interact with people from across the US. Tamar enjoys reading in her free time.
Prialto Service Center
Guatemala City
Astrid Carranza
Productivity Assistant
Before joining Prialto, Astrid gained valuable customer service experience at a number of organizations, including Transactel. She excels in efficient multi-tasking and working under pressure. Astrid balances her professional life with her dream of becoming a lawyer, and is currently studying Law at San Carlos University in Guatemala.
Prialto Service Center
Guatemala City
David Torres
Productivity Assistant
David was born and raised in Guatemala City where he has worked as a marketing consultant and freelance graphic designer, gaining deep experience in several graphic design platforms. Recently he has been developing his career around customer service, technical support, and training. David’s interests include spending time with his wife and family, cooking and traveling.
- Looking for #leadgen ideas? Start simple. 10 Ways to Generate New Leads : http://t.co/GYmi8T4BvW yesterday